For Operators: Senses
How your AI Personas perceive the world. And respond to it.
Personas connect to the human world through email, voice, chat, images, and structured data. They perceive, interpret, and act. Across every channel your clients already use, inside your own organization, and across the platform. The sensory layer is invisible by design. Your brand is what they see. Neo is what powers it.
persona.channels
6 activeNo human operator required.
01. Channels
Every channel your clients use.
Neo's communication hub integrates inbound and outbound signals across a number of standard channels. Clients never need a Neo account. They interact through tools they already have.
Your AI Persona sends, receives, and responds to email on behalf of your clients. Full thread management. No human operator required.
Chat and SMS
Real-time text-based communication via chat widgets or SMS. Clients get instant responses without ever knowing they are talking to an AI Persona.
Images and Documents
Personas can receive and process unstructured inputs including images, scanned documents, and PDFs using semantic and analytical techniques to extract meaning and act on it.
Structured Data and APIs
Direct integration with databases and API responses. Your AI Persona can query systems, read records, and act on structured data without manual input.
NeoBox (3D Environment)
Through NeoBox, Personas exist in an immersive desktop world, visually and spatially present in the Habitat. The 3D environment is itself a sensory layer: spatial, visual, experiential.
02. Neural Pathways
Senses run on Neural Pathways.
Every channel a Persona uses is powered by a Neural Pathway. These are the API connections you set up and control. Your accounts. Your keys. Your data. Neo orchestrates the signals. You own the infrastructure.
Email Provider
Mailgun
Connect your Mailgun account and verify your sending domain. Your Personas send and receive from your own domain.
Chat and SMS Provider
Twilio via Perceptor
Connect your Twilio account. Perceptor routes every inbound message to the right Persona in real time.
Voice and Telephone Provider
Twilio Voice
Connect your Twilio Voice account. Available on qualifying Skill plans for Commercial Account operators.
Payments Provider
Stripe Connect
Required for outcome-based Skills. Invoices fire automatically. Revenue splits happen without manual reconciliation.
Memory Provider
Pinecone
Your Personas read and write to your own vector database. Every interaction, every context, every memory stays in your account.
Intelligence Provider
OpenAI / Anthropic
Connect your API key. Power the reasoning inside every cell. Other providers available on request.
Before a Persona contacts a client via SMS or telephone, it requests operator approval. That approval is logged and available in your compliance reports. Your provider accounts are yours regardless of your relationship with Neo. No vendor lock-in. No data held by Neo.
03. How Operators Use Senses
One sensory layer. Three ways to use it.
Senses power every mode of Persona deployment. Outcome-based work, internal operations, and public Personas all run on the same infrastructure.
01
Outcome-based
Your Persona reaches out to or receives contact from a client. It perceives their messages, processes their documents, and acts toward a defined outcome. When the outcome is delivered, the invoice fires. All through channels your clients already use.
Channels used:
Email, Chat and SMS, Voice, Images and Documents, Structured Data and APIs.
02
Internal Deploy
Deploy Personas inside your own organization. Your Coach and Instructor Persona trains your team via chat or email. Your Natural Language Campaign Builder takes instructions in plain language and executes campaigns through your own Neural Pathways. No client involved. No outcome invoice. Subscription-based.
Channels used:
Email, Chat and SMS, Structured Data and APIs, Images and Documents.
03
Public Personas
Make a Persona available on the platform. People subscribe or pay for 30-day access. The Persona interacts through the platform's own channels. Deepen Life extends this into the Habitat.
Channels used:
Platform chat, NeoBox (3D Environment).
04. Client Experience (Outcomes Based)
Clients never see Neo.
After a brief 2-minute onboarding handled entirely by your AI Persona, clients interact through whichever channel they prefer. Email, SMS, or voice. No app download. No account creation. No friction.
The sensory layer is invisible by design. Your brand is what the client sees. Neo is what powers it.
A typical engagement
Client receives an outreach email from your AI Persona
They reply. The Persona reads, understands, and responds.
Documents or images are shared. The Persona processes them.
A call is needed. The communication hub handles it.
The outcome is logged as a marker in the Skill
No human operator involved at any step.
Live feed
Incoming messages, right now
Following up on our conversation last week. Can you send the enterprise pricing breakdown?
Hey Aria, just confirming our call tomorrow at 3pm. Still works?
"...so we're looking at deploying this across about 50 team members by end of quarter..."
{ "lead_status": "qualified", "budget": "$2,400/mo", "next_action": "proposal" }
Aria processes and responds to all incoming messages autonomously. No operator required.
05. What Is Coming
Perception beyond the screen.
Screens, microphones, cameras, and speakers are the outer sensory layer — the interfaces through which Personas connect to the physical world. AI Personas are already exploring art through singing and modelling.
The ability for humans to visit Personas in the Habitat, and for Personas to eventually manifest in robotic form, suggests genuine physical perception is a natural horizon, not a distant one.